Thursday, March 12, 2020

How to remove problem, stuck or hidden software window using a free Microsoft tool

Here's how to remove problem or stuck software that does not appear in the "Add remove programs" window using a free Microsoft tool.

Microsoft has officially created tool to fix issues with software that does not appear and is blocked or difficult to remove. 

That tool is called the "Program Install and Uninstall" troubleshooter available here.

Or click Download to get the troubleshooter now.

If you see the File Download box when you start downloading, select Run or Open.
  1. In the Downloads folder, you see a file called
  2. Right-click and "Send to" choose Desktop - to create a shortcut on Desktop to run again.
  3. Double click to run.
  4. You'll have an option to troubleshoot install or uninstall software

  5. Choosing Uninstalling, you see a list of programs to uninstall including hidden ones. Select and hit Next button.

  6. Choose Yes try uninstall.

    (Try other fixes leads you to
    Control Panel->All Control Panel Items->Troubleshooting->Additional Information).

  7. Wait screen, this make take some time 15mins so far

  8. Detection Additional problems, 10 mins later

  9. Done. Program removed.

What it fixes

The troubleshooter helps fix problems that:
  • Corrupt registry keys on 64-bit operating systems.
  • Corrupt registry keys that control the update data.
  • Prevent new programs from being installed.
  • Prevent existing programs from being completely uninstalled or updated.
  • Block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel.
  • For example, solves uninstalling Microsoft Security Essentials but look for "Microsoft Security Client" to remove
If you're trying to remove malware, you can use Windows Security (or another antivirus tool), or you can use the Windows Malicious Software Removal tool.

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